These 1-2 hour sessions provide a foundational overview for individuals preparing to serve as 9-1-1 emergency telecommunicators. The presenters focuse on core competencies required to handle emergency calls, providing critical support to callers, and coordinating appropriate emergency responses with public safety teams. Through round-table discussions, attendees will learn about what it takes to become a 9-1-1 emergency telecommunicator, career-path opportunities, and a general overview of emergency communication technology.